Returns, Cancellation & Refund Policy

Cancellation

You can cancel your order by calling or emailing us any time before it ships. Once shipped, it cannot be cancelled.

Food products

For hygiene reasons, food items (ghee, rice, muri, dal, spices, tea, pickles, gur) cannot be returned once delivered. If an item arrives damaged, leaking, expired or wrong, tell us within 48 hours of delivery with a photo or unboxing video and we will send a replacement or refund you.

Sarees and handloom

Unused sarees and gamchhas with original tags and packaging can be returned within 7 days of delivery. Small irregularities in weave and slight colour differences are a natural part of handloom and are not defects.

Refunds

Once a return is approved, online payments are refunded to the original payment method (UPI/Card/Bank) within 5-7 working days. COD orders are refunded by UPI or bank transfer.

Last updated: 2026